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CONFIRMATION TEAMS & CALL CENTERS

Every call counted. Every agent measured on profit.

You run a confirmation team, in-house or as a service for sellers. Cashod sends the right order to the right agent and shows what each call earned.

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Sound familiar?

01

Agents call the same numbers while fresh orders wait

02

A confirmation rate says nothing about what was delivered

03

Callbacks and cancellation reasons get lost in notes

USE CASES

How Cashod helps

1Use case 1

A queue that runs itself

Orders the AI couldn't close land in a smart queue, with retries and callbacks at the time the customer asked for.

Apps used
Call center
Assignment / Confirmed
AgentAssignedConfirmedTalk time
LLayla29427593.5%6h 12m1:16 per call
HHamza29227694.5%5h 48m1:11 per call
AAmina27626596.0%5h 31m1:12 per call
OOthmane26726298.1%4h 55m1:06 per call
Team average95.5%
LLaylaORDER-2052 · attempt 2 of 3
Ringing…00:00
Queue
ORDER-2055No answerRetry 15:30
ORDER-2057Wants to change sizeCallback
ORDER-2058Asked for a discountEscalated
Profit per agent · this week↑ 11.2%
Layla
9,840 MAD
Hamza
8,970 MAD
Amina
7,560 MAD
Othmane
6,720 MAD
2Use case 2

AI first, people for the hard ones

The AI agent confirms the easy orders on WhatsApp and hands questions, discounts and changes to your agents.

Apps used
WhatsApp & AI agentCall center
+NEW ORDERLIVE
ORDER-2046Linen shirt · Beige · M
249
PendingCasablanca
WhatsAppYour storeAI agent · online
TODAY
طلب ORDER-2046، 249 درهم، كازا. نأكدو ليك؟
تأكيد الطلبإلغاء الطلب
تأكيد الطلب ✓✓
شكراً! توصلنا بتأكيد طلبك
ORDER · ORDER-2046
  1. Order placed
    20:01
  2. WhatsApp sent
    20:02
  3. Read
    20:03
  4. Customer confirmed
    20:04
Confirmed without a call
71%↑ 9.3%
3Use case 3

Measured on delivered profit

See what each agent confirmed, what was delivered and the profit it brought in, not just how many calls were made.

Apps used
Analytics & accountingCall center
Analytics: OrdersSAYOIMKA+3Apr 1 – Apr 30, 2026All products
Total orders
2.31k↑ 104%
Vs previous+1.18k
Total amount
573.5k↑ 97%
MAD+282.8k
Delivered
94%↑ 11.8%
Ratio+9.7%
Returned
2.8%↓ 64.5%
Ratio−5.1%
Sales over time
30.0K20.0K10.0K0
City performance
#CityOrdersRate
1Casablanca18796.2%
2Rabat11294.6%
3Marrakech8693.0%
4Tanger6191.8%
5Agadir4490.9%
4Use case 4

Follow-ups on autopilot

Workflows hand unanswered orders to an agent after two hours, send a reminder on delivery day and keep every cancellation reason on the order.

Apps used
Workflows
Automation · Confirmed → DispatchWhen an order is confirmed, send it to the right courier at 20:00
LIVE
NEW ORDERNEW
#ORDER-2046Amina B. · Casablanca
PendingConfirmed
RULEif status = Confirmed
and city ∈ Sendit zone
wait 20:00 · Sun 17:00
→ dispatch Sendit
Sendit SENDITTrackingSND-48213-MAShipped
● [20:04:12] order.confirmed #ORDER-2046 → rule "Confirmed → Dispatch" matched● [20:00:00] batch released · 38 orders → Sendit, Cathedis● [20:00:03] SND-48213-MA created in 0.6s · label printed
Runs this week
1,284↑ 100% ok
From the template library
Thank-you on confirmCall if no reply in 2hDelivery-day reminderCancel after 3 missed calls

Other solutions

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Cashod for Confirmation teams & call centers