ALL FEATURES

Workflows & Automation

If this, then that — built for cash on delivery, with 36 ready-made templates.

IN SHORT

Cashod workflows automate the repetitive parts of a COD business. A trigger — a new order, a missed call, a courier update, a WhatsApp button tap or a schedule — runs conditions, delays and actions such as sending a template, assigning an agent or shipping, with every run logged step by step.

Updated September 2026

HOW IT WORKS

Three steps, then it runs on its own.

Automation · Confirmed → DispatchWhen an order is confirmed, send it to the right courier at 20:00

LIVE

NEW ORDERNEW

#ORDER-2046Amina B. · Casablanca

PendingConfirmed

RULEif status = Confirmed
and city ∈ Sendit zone
wait 20:00 · Sun 17:00
→ dispatch Sendit

SENDITTrackingSND-48213-MAShipped

● [20:04:12] order.confirmed #ORDER-2046 → rule "Confirmed → Dispatch" matched● [20:00:00] batch released · 38 orders → Sendit, Cathedis● [20:00:03] SND-48213-MA created in 0.6s · label printed

Runs this week

1,284↑ 100% ok

From the template library

Thank-you on confirmCall if no reply in 2hDelivery-day reminderCancel after 3 missed calls

Sample data

KEY FACTS

0ready-made templates

0triggers

Step by steprun logs

What you can do

Triggers across the business

Order events, customer events, stock events, courier shipment updates, WhatsApp button replies and schedules.

Conditions and branches

Nested AND/OR conditions with operators for text, numbers, lists, age in hours and time windows.

Wait for the right moment

Delay by minutes, hours or days, until a time of day, until an order date — or wait for a WhatsApp reply.

Actions that do the work

Send WhatsApp templates or messages, email, notify, update statuses, assign agents or couriers, add notes and tags, blacklist, ship, or call a webhook.

36 ready templates

Confirmation, shipping, fraud, stock and marketing recipes you can use as they are or edit.

Safe and traceable

Daily limits, cooldowns and loop guards, with every run and step logged and retryable.

IN PRACTICE

Nobody called within 30 minutes

A ready-made workflow watches new orders. When one is still unconfirmed after 30 minutes and nobody has called, it alerts the admins so someone picks it up straight away.

Sample figures

30 minbefore the team is alerted

1template to switch on

0orders forgotten

WORKS WITH

Cathedis

Sendit

OzonExpress

Questions about Workflows & Automation

Got questions? We've got answers

Contact

Anything that follows an event: sending WhatsApp templates on new orders, handing unanswered orders to agents, shipping confirmed orders at a set time, alerting the team, blacklisting repeat cancellers and more.

Yes. A 'wait for reply' step waits until the customer answers or a timeout passes, then branches.

Yes, at the times and days you choose, in your store's timezone, for every order matching your filters.