At Cashod, we respect your right to have your personal data deleted. In accordance with applicable data protection laws, you can request the deletion of all personal data associated with your account at any time. This page explains the process and what happens when you submit a deletion request.
Email us at [email protected] with the subject line "Data Deletion Request". Include the email address associated with your Cashod account so we can identify your data.
Within 48 hours of receiving your request, we will send you a confirmation email acknowledging your deletion request and verifying your identity.
Our team will process your request and begin the deletion of all personal data associated with your account. This process takes up to 30 days.
Once all data has been deleted, we will send you a final confirmation email. Your account and all associated data will be permanently removed.
When you request data deletion, the following information associated with your account will be permanently removed from our systems:
- Account information (name, email, phone number, profile data)
- Business data (orders, customers, products, inventory records)
- Integration tokens and connections (Meta, WhatsApp, Shopify, Google Sheets, Google Ads, TikTok Ads, Snapchat Ads)
- Usage analytics and activity logs associated with your account
- Communication history and notification preferences
When you connect third-party services through Cashod, some data may also be stored by those services. Deleting your data from Cashod does not automatically delete data held by third-party providers. You may need to separately request deletion from:
- Meta (Facebook/Instagram) — for ad account connections and WhatsApp Business data. Visit facebook.com/settings to manage your data.
- WhatsApp Business — for messaging data and business account information. Your WhatsApp Business account remains yours independently of Cashod.
- Google — for Google Sheets integrations and Google OAuth data. Visit myaccount.google.com to manage your data.
- Google Ads — for advertising campaign data, performance metrics, and conversion tracking. Visit ads.google.com or myaccount.google.com/permissions to revoke access and manage your data.
- TikTok Ads — for advertising campaign data and performance metrics. Visit ads.tiktok.com to manage your ad account data.
- Snapchat Ads — for advertising campaign data and performance metrics. Visit ads.snapchat.com to manage your ad account data.
Important Notice
Data deletion is permanent and irreversible. Once your data is deleted, it cannot be recovered. Please make sure to export any data you wish to keep before submitting a deletion request. Some anonymized, aggregated data that cannot be linked back to you may be retained for statistical purposes.
After processing your deletion request, certain data may be retained for a limited period as required by law (e.g., financial records, tax documents, or legal obligations). Such data will be securely stored with restricted access and automatically deleted once the legal retention period expires. We will inform you if any data needs to be retained and the reason for such retention.
To request the deletion of your data, send an email to our privacy team. Please include the email address associated with your Cashod account. We will process your request within 30 days.