WhatsApp Integration
Manage customer conversations and create orders directly from WhatsApp.
Cashod connects your WhatsApp Business numbers through the official Cloud API. Customers confirm or cancel their order with one tap on an approved template, and your team handles every conversation in a shared inbox linked to the customer and the order.
Updated September 2026Three steps, then it runs on its own.
Your storeAI agent · online- Order placed20:01
- WhatsApp sent20:02
- Read20:03
- Customer confirmed20:04
What you can do
Official Cloud API
Connect numbers with Meta's embedded signup, with quality rating and messaging limits shown.
Templates with buttons
Ten ready templates in English, Arabic, French, Spanish and Darija — confirmation, shipped, out for delivery, delivered and more — submitted to Meta for approval.
One tap updates the order
Confirm, Cancel, Reschedule, Track and Contact support buttons change the order and can start a workflow.
Shared inbox
Assign, pin and archive conversations, link them to customers, attach products and create orders from the chat.
Several numbers, several stores
Link each number to stores and users, and limit what each user can see.
Every message recorded
Sent, delivered, read and failed status for each message, and the ad a Click-to-WhatsApp lead came from.
Confirmed in three minutes
Amina ordered at 20:01. The message reached her at 20:02, she read it at 20:03 and tapped Confirm at 20:04. Nobody had to call.
Sample figuresWhatsAppThey receive an approved template with Confirm and Cancel buttons; tapping one updates the order's confirmation status in Cashod.
Yes, the Meta Cloud API with embedded signup and template approval.
Yes. Conversations can be assigned to users, and each user can be limited to their own conversations, products or couriers.
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