Call Center
Streamline order confirmations with a dedicated call center interface.
Cashod's call center gives your confirmation agents one queue of pending orders, callbacks first. Each call is logged with its outcome and duration, assignment rules share orders fairly, and reports show what every agent confirmed, delivered and earned you.
Updated September 2026Three steps, then it runs on its own.
What you can do
A queue that knows what's urgent
Overdue callbacks first, then upcoming ones, then the oldest orders — and 'next order' serves each agent their own callbacks.
Every call logged
Outcome, duration and notes: confirmed, cancelled, fake, no answer, rescheduled and more.
Smart assignment
Rules by amount, city, source, product or time window share orders by round robin, lowest load, best performance or at random.
Profit per agent
Confirmed, delivered and returned orders, call time and the profit each agent's delivered orders brought in.
Commissions handled
Pay per delivered order, bonuses per product and per upsell, payment batches — and clawbacks on returns.
Hands-off to WhatsApp
After a set number of missed calls, the AI agent takes the order over on WhatsApp.
Layla's week
Layla handled 294 orders and confirmed 275 of them. Her delivered orders brought in 9,840 MAD of profit, the best result on the team.
Sample figuresOverdue callbacks come first, then upcoming callbacks, then the oldest pending orders.
Yes. Agent reports include delivered and returned orders and the profit their delivered orders produced.
By rules on amount, city, source, product or time window, distributed round robin, by lowest load, by best performance or at random.
Yes: a rate per delivered order, bonuses per product and upsell, payment batches with proof, and automatic clawbacks when delivered orders are returned.
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