Client Management
Comprehensive customer database with history tracking, VIP status, and blacklist functionality.
Cashod keeps one customer file per phone number, across all your stores, with every order, address and outcome. You see at a glance who confirms and receives their parcels, who are your VIPs, and which numbers to blacklist before they cost you another delivery.
Updated September 2026Three steps, then it runs on its own.
New orders from this number are held for review.
What you can do
A file for every buyer
Name, phones, city, address book and a per-store client number, created automatically from the first order.
Delivery record
Total orders, amount spent, confirmation rate and delivered, cancelled and returned counts — updated with every order.
VIP customers
Customers with ten or more orders are flagged as VIP, so your team treats them first.
Blacklist in one click
Block a number with a reason from the customer file or straight from the call center; it is blocked across all your stores.
Future orders protected
Every new order from a blacklisted number arrives marked as fake and stays out of your queue.
Search that understands phones
Find a customer by name or by phone, whatever the format, thanks to last-nine-digit matching.
The customer who refused three times
A number refused three parcels in a month. Its fourth order arrived on a Friday night and was held automatically, so the team reviewed it on Monday instead of shipping it.
Sample figuresBy phone number: the last nine digits are compared, so 06…, +212 6… and 2126… all point to the same person.
It blocks the number in every store of your account, and any new order from that number is created as fake instead of entering your confirmation queue.
A customer with ten or more orders is shown as VIP in the customer list and filters.
Yes. Blacklisting fires a 'customer blacklisted' event that your workflows can use, for example to notify the team.
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