Returns Management
Follow every refused parcel back from the courier, verify it on arrival and put it back in stock.
Cashod follows every refused cash-on-delivery parcel from the courier back to your warehouse. Returns are tracked from 'return in progress' to 'returned', verified by scan when they arrive, and put back in stock automatically — with the courier's return fee applied to the order.
Updated September 2026Three steps, then it runs on its own.
What you can do
Returns tracked from the courier
Parcels move to 'return in progress' and 'returned' from the courier's own tracking updates.
Verify on arrival
Scan a parcel's code to find its order and confirm it came back, one by one or in bulk, with notes.
Back on the shelf
A returned parcel's units go back into stock automatically, at their original cost.
Return fees applied
The order takes the courier's return fee for its city, so your profit reflects the real cost.
Reroute instead of returning
Match a parcel that is coming back to a new order for the same product in the same city, and redirect it.
Agent commissions adjusted
If a delivered order is returned, the agent's commission is clawed back — or waived.
Nine returns, verified in minutes
Nine parcels came back from Sendit on Monday. The warehouse team scanned each one, verified all nine in bulk, and their units were already back in stock for the evening batch.
Sample figures
Cathedis
Sendit
OzonExpress
Ameex
Onesta
Express RelaisFrom the courier's tracking updates: the order moves to 'return in progress', then 'returned' when the parcel is back.
Yes. When an order goes from in transit to returned, its units go back on the shelf.
Instead of letting a refused parcel come back, Cashod suggests a new order for the same product in the same city so the parcel can be redirected to it.
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